Got questions?
You're not alone! We're here to make things simple, clear, and easy to understand. At Auren Finance, honesty, integrity, and trust aren’t just words—they’re the foundation of everything we do.
Transparency is at the heart of our approach, so you can feel confident every step of the way. Let’s dive into some of the questions we hear most often!
General Information
Using a Auren Finance mortgage broker gives you access to expert advice and a wide range of lending options.
Our services is free of charge to you, because we are reimbursed by the financial institution.
This is because we introduce new business to the financial institution, saving them money on marketing, administrative costs, staff costs, branch overheads, and other costs associated with acquiring & retaining customers.
Mortgage brokers offer access to multiple lenders, personalized advice, and often better deals than a single bank can provide.
Process and Approach
We start with an initial consultation to understand your needs, match you with the best options, and guide you through the entire process.
We can begin the approval process as soon as we have all necessary documents from you, typically within 24 hours.
We work remotely via phone, email, and video calls, ensuring a seamless experience no matter where you are located.
Loan Details
Our approval rate is above industry standards due to our expertise in matching clients with suitable lenders.
Approval timelines depend on the lender and your financial situation, but typically it takes 1–2 weeks.
We can help you calculate your borrowing capacity based on your income, expenses, and financial goals.
We work with a wide network of reputable lenders, including major banks and non-bank institutions.
We assess your needs, explain the options, and help you choose a loan that aligns with your financial goals.
Specific Clients
Absolutely! We specialize in helping first home buyers navigate the process with ease.
Yes, we assist property investors in finding tailored loan solutions to maximize their investments.
Trust and Security
We follow industry-leading security practices to ensure your personal and financial information is always protected.
We partner with reliable lenders and industry professionals who share our commitment to excellence.
We provide regular updates throughout the process and are always available to answer your questions.